ITIL 5 Product (inclusief examen)


ITIL Foundation is the leading certification for IT professionals and employees who want to learn more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam program to train staff. Employees’ ITIL competencies enable them to perform and collaborate better. ITIL Foundation is part of the Certified Integrator program.

Omschrijving

The training ITIL 5 Product provides candidates with guidance to innovate and co-create value through digital products, aligned with ITIL guidance. It offers practical direction to help align people, processes, and technology to navigate the complexity of the product lifecycle and ensure products deliver measurable value aligned with business goals.

Course outcomes

After you complete this course you will be able to:

  • Enable delivery of sustainable, high-impact digital products by integrating product development and delivery activities.
  • Reduce silos, supports alignment with evolving business needs, and enables a culture of velocity, innovation, agility, and value creation.
  • Apply ITIL principles across business analysis, product design, software development and management, testing, release and deployment, and continual improvement practices.
  • Position integrated product and service management as a strategic, tactical, and operational enabler that aligns investment with outcomes.

The courseware and exam are currently only available in English.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Inhoud

Module 1: Digital Products and Services

  • 1.1 Introduction to digital products and services.
  • 1.2 The ITIL® Product and Service Lifecycle management activities.

Module 2: Discover

  • 2.1 Key concepts and practices of the ‘discover’ activity.
  • 2.2 Steps and outputs of the ‘discover’ activity.
  • 2.3 Success factors and metrics of the ‘discover’ activity.

Module 3: Design

  • 3.1 Key concepts and practices of the ‘design’ activity.
  • 3.2 Steps and outputs of the ‘design’ activity.
  • 3.3 Success factors and metrics of the ‘design’ activity.

Module 4: Acquire

  • 4.1 Key concepts and practices of the ‘acquire’ activity.
  • 4.2 Steps and outputs of the ‘acquire’ activity.
  • 4.3 Success factors and metrics of the ‘acquire’ activity.

Module  5: Build

  • 5.1 Key concepts and practices of the ‘build’ activity.
  • 5.2 Steps and outputs of the ‘build’ activity.
  • 5.3 Success factors and metrics of the ‘build’ activity.

Module 6: Transition

  • 6.1 Key concepts and practices of the ’transition’ activity.
  • 6.2 Steps and outputs of the ’transition’ activity.
  • 6.3 Success factors and metrics of the ‘transition’ activity.

Module 7: Operate

  • 7.1 Key concepts and practices of the ‘operate’ activity.
  • 7.2 Steps and outputs of the ‘operate’ activity.
  • 7.3 Success factors and metrics of the ‘operate’ activity.

Module 8: Deliver

  • 8.1 Key concepts and practices of the ‘deliver’ activity.
  • 8.2 Steps and outputs of the ‘deliver’ activity.
  • 8.3 Success factors and metrics of the ‘deliver’ activity.

Module 9: Support

  • 9.1 Key concepts and practices of the ‘support’ activity.
  • 9.2 Steps and outputs of the ‘support’ activity.
  • 9.3 Success factors and metrics of the ‘support’ activity.

Module 10: Lifecycle Management

  • 10.1 Managing the End-to- End Lifecycle.
  • 10.2 ITIL®, AI and other frameworks.
Plaats en data (16)
Plaats Duur Data
Virtual Classroom 3 dagen 12 t/m 14 oktober 2026
12 oktober 2026 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 18 t/m 20 november 2026
18 november 2026 09:00 - 17:00 uur
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20 november 2026 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 30 november 2026 t/m 2 december 2026
30 november 2026 10:00 - 18:00 uur
1 december 2026 10:00 - 18:00 uur
2 december 2026 10:00 - 18:00 uur
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Virtual Classroom 3 dagen 22 t/m 24 februari 2027
22 februari 2027 09:00 - 17:00 uur
23 februari 2027 09:00 - 17:00 uur
24 februari 2027 09:00 - 17:00 uur
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NIEUWEGEIN - Iepenhoeve 5 3 dagen 22 t/m 24 maart 2027
22 maart 2027 09:00 - 17:00 uur
23 maart 2027 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 22 t/m 24 maart 2027
22 maart 2027 09:00 - 17:00 uur
23 maart 2027 09:00 - 17:00 uur
24 maart 2027 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 5 t/m 7 april 2027
5 april 2027 10:00 - 18:00 uur
6 april 2027 10:00 - 18:00 uur
7 april 2027 10:00 - 18:00 uur
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Virtual Classroom 3 dagen 2 t/m 4 juni 2027
2 juni 2027 09:00 - 17:00 uur
3 juni 2027 09:00 - 17:00 uur
4 juni 2027 09:00 - 17:00 uur
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AMSTERDAM - Teleportboulevard 100 3 dagen 5 t/m 7 juli 2027
5 juli 2027 09:00 - 17:00 uur
6 juli 2027 09:00 - 17:00 uur
7 juli 2027 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 5 t/m 7 juli 2027
5 juli 2027 09:00 - 17:00 uur
6 juli 2027 09:00 - 17:00 uur
7 juli 2027 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 9 t/m 11 augustus 2027
9 augustus 2027 10:00 - 18:00 uur
10 augustus 2027 10:00 - 18:00 uur
11 augustus 2027 10:00 - 18:00 uur
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Virtual Classroom 3 dagen 11 t/m 13 oktober 2027
11 oktober 2027 09:00 - 17:00 uur
12 oktober 2027 09:00 - 17:00 uur
13 oktober 2027 09:00 - 17:00 uur
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NIEUWEGEIN - Iepenhoeve 5 3 dagen 1 t/m 3 november 2027
1 november 2027 09:00 - 17:00 uur
2 november 2027 09:00 - 17:00 uur
3 november 2027 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 1 t/m 3 november 2027
1 november 2027 09:00 - 17:00 uur
2 november 2027 09:00 - 17:00 uur
3 november 2027 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 13 t/m 15 december 2027
13 december 2027 10:00 - 18:00 uur
14 december 2027 10:00 - 18:00 uur
15 december 2027 10:00 - 18:00 uur
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Praktische informatie

Doelgroep

This course is aimed at: individuals continuing their journey in service management, product and digital delivery roles, service management and delivery roles, architecture and design roles and software and application development teams.

Voorkennis

ITIL Foundation (version 4 or 5) is required to take this course.

Duur

The course lasts three days.

Groepsgrootte

The maximum amount of participants is twelve persons.

Certificaat

This course prepares you for the exam ITIL (version 5) Product. The exam is 90 minutes long, 40 multiple choice questions. Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

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