ITIL 5 Service (inclusief examen)


ITIL Foundation is the leading certification for IT professionals and employees who want to learn more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam program to train staff. Employees’ ITIL competencies enable them to perform and collaborate better. ITIL Foundation is part of the Certified Integrator program.

Omschrijving

The training ITIL 5 Service equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction.

Course outcomes

After you complete this course you will be able to:

  • Apply ITIL principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery.
  • Break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement.
  • Position service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes.

The courseware and exam are currently only available in English.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Inhoud

Module 1: Digital Products and Services

  • 1.1 Introduction to digital products and services.
  • 1.2 The ITIL® Product and Service Lifecycle management activities.

Module 2: Discover

  • 2.1 Key concepts and practices of the ‘discover’ activity.
  • 2.2 Steps and outputs of the ‘discover’ activity.
  • 2.3 Success factors and metrics of the ‘discover’ activity.

Module 3: Design

  • 3.1 Key concepts and practices of the ‘design’ activity.
  • 3.2 Steps and outputs of the ‘design’ activity.
  • 3.3 Success factors and metrics of the ‘design’ activity.

Module 4: Acquire

  • 4.1 Key concepts and practices of the ‘acquire’ activity.
  • 4.2 Steps and outputs of the ‘acquire’ activity.
  • 4.3 Success factors and metrics of the ‘acquire’ activity.

Module  5: Build

  • 5.1 Key concepts and practices of the ‘build’ activity.
  • 5.2 Steps and outputs of the ‘build’ activity.
  • 5.3 Success factors and metrics of the ‘build’ activity.

Module 6: Transition

  • 6.1 Key concepts and practices of the ’transition’ activity.
  • 6.2 Steps and outputs of the ’transition’ activity.
  • 6.3 Success factors and metrics of the ‘transition’ activity.

Module 7: Operate

  • 7.1 Key concepts and practices of the ‘operate’ activity.
  • 7.2 Steps and outputs of the ‘operate’ activity.
  • 7.3 Success factors and metrics of the ‘operate’ activity.

Module 8: Deliver

  • 8.1 Key concepts and practices of the ‘deliver’ activity.
  • 8.2 Steps and outputs of the ‘deliver’ activity.
  • 8.3 Success factors and metrics of the ‘deliver’ activity.

Module 9: Support

  • 9.1 Key concepts and practices of the ‘support’ activity.
  • 9.2 Steps and outputs of the ‘support’ activity.
  • 9.3 Success factors and metrics of the ‘support’ activity.

Module 10: Lifecycle Management

  • 10.1 Managing the End-to- End Lifecycle.
  • 10.2 ITIL®, AI and other frameworks.
Plaats en data (17)
Plaats Duur Data
Virtual Classroom 3 dagen 12 t/m 14 augustus 2026
12 augustus 2026 09:00 - 17:00 uur
13 augustus 2026 09:00 - 17:00 uur
14 augustus 2026 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 14 t/m 16 september 2026
14 september 2026 10:00 - 18:00 uur
15 september 2026 10:00 - 18:00 uur
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Virtual Classroom 3 dagen 9 t/m 11 november 2026
9 november 2026 09:00 - 17:00 uur
10 november 2026 09:00 - 17:00 uur
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EINDHOVEN - Noord Brabantlaan 1A 3 dagen 14 t/m 16 december 2026
14 december 2026 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 14 t/m 16 december 2026
14 december 2026 09:00 - 17:00 uur
15 december 2026 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 11 t/m 13 januari 2027
11 januari 2027 10:00 - 18:00 uur
12 januari 2027 10:00 - 18:00 uur
13 januari 2027 10:00 - 18:00 uur
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Virtual Classroom 3 dagen 1 t/m 3 maart 2027
1 maart 2027 09:00 - 17:00 uur
2 maart 2027 09:00 - 17:00 uur
3 maart 2027 09:00 - 17:00 uur
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NIEUWEGEIN - Iepenhoeve 5 3 dagen 28 t/m 30 april 2027
28 april 2027 09:00 - 17:00 uur
29 april 2027 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 28 t/m 30 april 2027
28 april 2027 09:00 - 17:00 uur
29 april 2027 09:00 - 17:00 uur
30 april 2027 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 4 t/m 6 mei 2027
4 mei 2027 10:00 - 18:00 uur
5 mei 2027 10:00 - 18:00 uur
6 mei 2027 10:00 - 18:00 uur
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Virtual Classroom 3 dagen 12 t/m 14 juli 2027
12 juli 2027 09:00 - 17:00 uur
13 juli 2027 09:00 - 17:00 uur
14 juli 2027 09:00 - 17:00 uur
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AMSTERDAM - Teleportboulevard 100 3 dagen 23 t/m 25 augustus 2027
23 augustus 2027 09:00 - 17:00 uur
24 augustus 2027 09:00 - 17:00 uur
25 augustus 2027 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 23 t/m 25 augustus 2027
23 augustus 2027 09:00 - 17:00 uur
24 augustus 2027 09:00 - 17:00 uur
25 augustus 2027 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 1 t/m 3 september 2027
1 september 2027 10:00 - 18:00 uur
2 september 2027 10:00 - 18:00 uur
3 september 2027 10:00 - 18:00 uur
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Virtual Classroom 3 dagen 8 t/m 10 november 2027
8 november 2027 09:00 - 17:00 uur
9 november 2027 09:00 - 17:00 uur
10 november 2027 09:00 - 17:00 uur
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NIEUWEGEIN - Iepenhoeve 5 3 dagen 20 t/m 22 december 2027
20 december 2027 09:00 - 17:00 uur
21 december 2027 09:00 - 17:00 uur
22 december 2027 09:00 - 17:00 uur
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Virtual Classroom 3 dagen 20 t/m 22 december 2027
20 december 2027 09:00 - 17:00 uur
21 december 2027 09:00 - 17:00 uur
22 december 2027 09:00 - 17:00 uur
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Praktische informatie

Doelgroep

This course is aimed at: service management and service delivery professionals, product and digital delivery roles, architecture and service design roles and software and application development teams.

Voorkennis

ITIL Foundation (version 4 or 5) is required to take this course.

Duur

The course lasts three days.

Groepsgrootte

The maximum amount of participants is twelve persons.

Certificaat

This course prepares you for the exam ITIL (version 5) Service. The exam is 90 minutes long, 40 multiple choice questions. Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

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