ITIL Foundation is the leading certification for IT professionals and employees who want to learn more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam program to train staff. Employees’ ITIL competencies enable them to perform and collaborate better. ITIL Foundation is part of the Certified Integrator program.
The course ITIL 5 AI Governance (Including Exam) is for all organizations and people aiming to accelerate success with AI. It provides practical guidance for governing AI responsibly, effectively, and at scale – helping organizations and professionals capture AI’s opportunities while managing its risks. In a world where AI is becoming the default, it helps you to:
The courseware and exam are currently only available in English.
The course ITIL 5 AI Governance (Including Exam) is provided by Global Knowledge, an ATO of PeopleCert. ITIL is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Module 1: The AI World and the need for AI Governance
Module 2: What is Governance?
Module 3: What is AI and why we need AI Governance?
Module 4: Risk, Strategy, and the Consequences of Getting it Wrong
Module 5: ITIL as a Governance Toolkit
Module 6: ITIL AI Governance Improvement Model: Assess and Design
Module 7: ITIL AI Governance Improvement Model: Implement and Maintain
Module 8: AI in Your World: Unlock AI in Your Role, Industry, and Organisational Function
Module 9: Connecting AI with Complementary Frameworks
| Plaats | Duur | Data | ||
|---|---|---|---|---|
| NIEUWEGEIN - Iepenhoeve 5 | 2 dagen | 19 & 20 oktober 2026 |  |
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| Virtual Classroom | 2 dagen | 19 & 20 oktober 2026 | |
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| Virtual Classroom | 2 dagen | 7 & 8 januari 2027 | |
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| EINDHOVEN - Noord Brabantlaan 1A | 2 dagen | 11 & 12 maart 2027 | |
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| Virtual Classroom | 2 dagen | 11 & 12 maart 2027 | |
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| Virtual Classroom | 2 dagen | 5 & 6 april 2027 | |
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| Virtual Classroom | 2 dagen | 4 & 5 mei 2027 | |
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| ZOETERMEER - Kinderen van Versteegplein 18 | 2 dagen | 7 & 8 juli 2027 | |
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| Virtual Classroom | 2 dagen | 7 & 8 juli 2027 | |
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| Virtual Classroom | 2 dagen | 17 & 18 augustus 2027 | |
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| Virtual Classroom | 2 dagen | 1 & 2 september 2027 | |
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| NIEUWEGEIN - Iepenhoeve 5 | 2 dagen | 18 & 19 november 2027 | |
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| Virtual Classroom | 2 dagen | 18 & 19 november 2027 | |
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| Virtual Classroom | 2 dagen | 9 & 10 december 2027 | |
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This course is aimed at professionals with AI (delivery) responsibility including product managers, service managers, service designers, project and programme managers, transformation leads, implementation leaders, and operations managers.
There are no required pre-requisites for this course, however some experience of ITIL® would be beneficial.
The course lasts two days.
The maximum amount of participants is twelve persons.
This course prepares you for the exam. The exam voucher is included.
